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Return and Exchange Policy

 

  • We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
  • We suggest that the customer should read the product description & have a look at all the pictures before ordering.
  • You can also call us to know more details about the product if needed. You can connect on Whatsapp-9868000200, 9013565656 and can mail us on info@kelaayah.com
  • At Kelaayah we have no return policy.
  • We have made every effort to display the colors of our products that appear on Kelaayah as accurately as possible.
  • The product exchanged should be in the same condition as received with the tags intact.
  • Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging with dust bag are eligible for exchange.
  • Customized or special delivery orders cannot be returned/exchange.
  • Jewelry and accessories are non-returnable/non-exchangeable.
  • The reverse pickup shipment is to be borne by the customer.
  • Exchange request must be made within 48hours of delivery.
  • The cost of reverse pickup (Rs.300/-) for the product is to be borne by the customer or customer can courier the same to us.
  • Returns and exchange are not applicable on discounted products or promotional campaigns.
  • Please do note, that exchange is allowed once per order with valid reasons only size/same product exchange is available.
  • We provide a store credit in case of non-availability of product which can be utilized anytime within 3 months from the date of issue.
  • Store credit equaling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 3 months from the date of receipt of store credit.
  • In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
  • This policy applies to all the products sold by Kelaayah through their site - https://www.kelaayah.com/
  • Notwithstanding anything contained in this policy Kelaayah reserves the right to reject any request for the return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
  • Kelaayah will never e-mail or call a customer and ask that they disclose or verify their password, credit card, or banking account number.
  • Internationally shipped items are not returnable or exchangeable.